Federal Healthcare Agency
- Objective: Enhance the beneficiary experience by applying human-centered design principles to streamline access and usability for critical healthcare services.
User Research
Conducted interviews and surveys with beneficiaries to gather insights.
Interface Redesign
Developed accessible and user-friendly web portals.
Workflow Optimization
Simplified backend workflows to align with user needs.
Training and Support
Provided guidance for stakeholders to adapt to the new system.
UX/UI Tools
Figma, Adobe XD
Web Development
AngularJS, .NET Framework
Data Analytics
Power BI for real-time reporting
| Aspect | Before | After |
|---|---|---|
| Beneficiary Access | Complicated and time-consuming | Streamlined and intuitive |
| Satisfaction Scores | Below average | 25% improvement |
| Operational Delays | Frequent | Reduced by 40% |
Engaged
0
+
beneficiaries to understand pain points.
Redesigned systems, increasing accessibility by
0
%
Improved satisfaction scores by
0
%
Reduced operational delays by
0
%
through workflow optimization.
- Delivered a beneficiary-first system tailored to user needs.
- Enhanced operational efficiency and stakeholder confidence.
- Achieved long-term adaptability for evolving healthcare requirements.
